Issue Trackers and Why Organizations Are Turning to Web Based Services

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An issue within a business can be project oriented or entail the obstacles individuals face as they perform daily responsibilities.
Trackers assist with the identification, sharing, and resolution of these items to produce a highly successful work environment.
It is difficult to accomplish tasks or develop quality work when each involved person is looking at different data.
Issue trackers supply a central location where every worker can view the same information.
These applications provide several productivity benefits including:
  • Problem Identification
  • Task Organization
  • Responsibility Dispersal
  • Verification of Resolution
  • Centralized Communication
  • Document Sharing
  • Real-Time Progress Updates
While issue tracking can be directly related to development or project environments where problems must be monitored, it can also be applied for various additional purposes.
Issues can be a particular event, business need, defect, or task affecting the outcome of a specific project or organizational objectives.
Remote locations have made it more difficult for companies to track this information through traditional means such as email or spreadsheets.
Mobility factors along with security measures make it essential to have an easy to access tool staff members can use to communicate this type of information.
Issue Tracking: What Benefits does a Company Receive? Issue trackingapplications increase project success, accountability, and allow for communication that is more knowledgeable.
Even the smallest business can benefit from these tools, and online solutions create an affordable option.
These systems include a database that serves as the storage repository and central access point for all employees.
In a hosted environment, this repository is accessed via a browser and maintained on a provider server.
In-house solutions require a company to manage these among many additional aspects on their own.
Basic issue tracker functions include:
  • Creation of New Records
  • Modifying Existing Records
  • Attaching Documents
  • Status Changes
  • Maintaining a Recorded History
An individual with appropriate access creates a new record as a problem or task becomes apparent.
This record will contain details about the issue, dates, status, and priority levels.
Notifications are sent by email to involved parties any time changes are made.
It is moved to the history once the problem or task has been marked with a resolved status.
User authentication occurs at time of login since security settings are part of the setup process.
Those with proper access can view a project or individual record, make changes, and close the ticket.
Managers or additional employees also have the ability to assign or rearrange items based on specific company needs.
Web-based issue tracking applications decrease overall investment costs since hardware and licensing fees are minimal.
These programs are easy to set up, use, and are fully customizable, making them a better choice over traditional options.
An organization does not have to worry about installing the application on individual computers or purchasing additional hardware.
A simple browser, computer, and Internet connection is all that is necessary to begin using these beneficial systems.
Hosting allows a company to have increased feature flexibility at a lower cost.
Every company needs a way to monitor the progress of certain events, and a solid issue tracker can deliver everything an organization needs to stay ahead.
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