The Importance of Being Friendly: Simply having a friendly attitude when dealing with customers makes a huge difference. Above all, don't make your customers feel like they're dealing with a bank, credit card company or government agency. You need to give your customers a service that they will remember, and by being friendly to them, you'll make it easier for them to work with you. You can't expect customers to be friendly to you first, especially if they're contacting you with some kind of problem. You may have to get them to relax and tell you exactly what's going on, which requires you to be understanding and patient. Being friendly is not even a skill, but is the basic element that every type of customer service should have, and yours is no exception.
Be Empathetic: Truth be told, some people are just hard to handle and impossible to please, when it comes to customer service. Although, this does not give you permission to act in the same manner, absolutely not, you need to recognize how important kindness is and supplement your customer service with it. Show your customers that you will be there for them instantly, when and if they need you. Be compassionate toward your customers and provide them with a wonderful experience.
Although you might deem them to be a bit unreasonable, they will be able to see the light, if you attempt to be gentle in getting them to understand something. What it comes down to is that getting your customers to side with you has to do with you taking any necessary steps in order to take care of them the correct way.
Honest Communication: It's never a good idea to hide important information from your customers, as they will sense when you're doing this and not appreciate it. Tell them the latest news, whether it's good or bad, so they know what to expect in the near future. People want to be in the know and want to get fresh and new updates about the business they are associated with. Rather than waiting until the last possible minute to inform your customers about your latest product, for example, why not start dropping hints a month ahead of time to create more buzz? Customer service is one of the most important aspects of an online business, and it can really have a large impact on how people perceive you and your company.