Customer Care Training Courses

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    Certificate Course

    • In contrast to degree programs, certificate programs tend to last about four to six months. A certificate course is usually designed to build management, communication, marketing and problem-solving skills among students. These programs are available online as well. A certificate course on customer care training may entail cultural awareness; effective call techniques; resolving customer queries and requests face to face or on the telephone; time management; following up on customer's requests; and teamwork. Many institutes offer this course such as CSTI, Service Quality Institute, Business training works or ROBUR. A minimum eligibility criteria to enroll in such schools is a high school diploma or GED.

    Associate Degree

    • An associate degree program is slightly more advanced than a certificate course. Its objective is to teach students good quality customer care. The average duration of such a program is two years, completing around 60 credit hours. The coursework contains enhancing communication and marketing skills, behavioral styles, computer education, ethics of customer care and consumer aims. Community or business colleges offer associate degrees with the requirement of a high school diploma or GED. Universities offering associate degree include Kaplan University, Baker College, American Intercontinental University and Strayer University.

    Bachelor's Degree

    • Since customer care is not a separate discipline, a bachelor's degree is rare. Students interested in opting for this degree may enroll in bachelor's or associate program in which customer care is offered as an elective. The bachelor's degrees in business administration, professional studies or business communication can offer students a specialty in customer care. Jones International University offers an online degree of bachelor of business administration in customer care management. Universities and colleges such as Kaplan University or University of Phoenix offer a four-year degree in business programs in which emphasis is on interpersonal and technical skills.

    Master's Degree

    • Many universities and colleges offer master's programs in hospitality management, which includes customer care training in much detail along with other subjects. You get to choose a particular concentration area out of many, so you typically have the option of selecting customer care. The course work of such a program can include organizational behavior, analysis of customer service and strategic management. Students interested in becoming managers or running customer care centers can learn customer operations and management techniques to meet the customers' needs in a more efficient and effective way.

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