Troubleshoot and solve your problem
- 1). Charge your headset's battery. Often, a headset's inability to pair with the cellphone is due to a simple lack of power. Place your headset on the charger and charge it fully to rule out this possibility. While you're at it, charge your phone battery too.
- 2). Reboot your devices. Completely power down your phone, wait a few seconds and then turn it back on. This simple procedure will ensure you don't have any conflicting problems with your phone's operating system. Reboot your headset by holding down the power button until the light goes out. Refer to your phone and headset manual for specific instructions on how to do this.
- 3). Uninstall problematic software. If you have applications installed on your phone that use Bluetooth or otherwise conflict with its settings, it may be wise to remove them if you're still having trouble connecting your headset.
- 4). Make sure your phone's Bluetooth settings are correctly enabled. These settings are usually found in the network preferences of your cellphone's main menu or settings. Bluetooth should be set to "on" and should be actively searching for devices.
- 5). Rule out radio interference. Attempt to make a connection in a place where there is little to no radio interference from devices like stereo systems, televisions and wi-fi access points. Even though these shouldn't cause problems, it's something to consider if none of the above solutions work.
- 6). Call Plantronics directly. When you have exhausted all other options, call Plantronics and see if your headset is under warranty. If there is damage to the headset that is not your fault, Plantronics may replace it for you.